Your opinion matters!! We welcome your feedback regarding our service standards and we value your concerns, suggestions or complaints to ensure outstanding customer’s satisfaction.

We aim to ensure your satisfaction. Thus, we understand that it is your right to address any complaint to the concerned Lebanese authority representatives.

Any claim will be escalated directly to a specialized unit at our Head Office without acknowledging the related branch management unless necessary for case resolution.

You will be contacted within 3 working days with a file reference. In case of no contact from our end within the specified period, please call our 24/7 contact center on 1262. We intent to resolve all opened files within 15 working days.

You are welcomed to submit your claim via the below channels:

- Regular mail to Bank of Beirut, *P.O Box 11-7354 Beirut – Lebanon, 

- E-mail: bobdirect@bankofbeirut.com, 

- Contact Center 1262 Locally or + 961 1 886656 Internationally

- Bank of Beirut Mobile Application

- Complaint Box at any branch